Aware, Inc. (NASDAQ: AWRE) is a proven global leader in biometric identity and authentication solutions. Its Awareness Platform transforms biometric data into actionable intelligence, empowering organizations to verify identities and prevent fraud with speed, accuracy, and confidence. Designed for mission-critical enterprise environments, the platform delivers intelligent, scalable architecture, real-time insights, and reliable security—ensuring precise identification when every millisecond matters. Aware is headquartered in Burlington, Massachusetts.
Open Positions
Desktop Support Specialist
Aware is a global leader in biometrics software products, solutions, and services. We are seeking a Desktop Specialist to join our IT team and play a key role in delivering a seamless technology experience across the organization. In this role, you’ll provide hands-on technical support while also contributing to initiatives that enhance and evolve our IT environment. This is an opportunity to go beyond day-to-day support and have a real impact on how technology enables our business.
Essential Job Functions
- Provide responsive, high-quality on-site technical support, prioritizing and resolving issues and escalations within defined SLAs
- Configure, deploy, and maintain desktop and laptop systems, including imaging and managing system image libraries
- Maintain and track hardware and software inventory, ensuring accuracy and lifecycle management
- Monitor and optimize endpoint performance, ensuring systems and peripherals operate reliably and efficiently
- Partner with vendors and internal teams (Network, Server, and Applications) to troubleshoot and resolve technical issues
- Support and maintain IT infrastructure spaces, including network closets and server rooms, in coordination with service providers
- Implement system and software upgrades to improve performance and user experience
- Troubleshoot and resolve complex or non-routine technical issues independently
- Communicate clearly and effectively with end users, ensuring a positive support experience
- Assist with office IT needs in the Burlington location, including coordination of equipment and supplies
Note: In addition to Essential Functions, the candidate also performs similar work-related duties as assigned.
Qualifications and Experience
- Bachelor’s degree or equivalent hands-on experience, plus 2+ years of relevant IT support experience
- Strong attention to detail with excellent organizational skills
- Clear written and verbal communication skills, with a customer-focused mindset
- Ability to work independently, prioritize effectively, and meet deadlines and response targets
- Proven ability to build collaborative working relationships across teams
- Experience supporting Windows environments (desktop and server), macOS, and familiarity with Linux systems
Aware is an Equal Opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, or national origin.
If interested, please submit your resume to awarejobs@aware.com.