DSL Diagnostics & Management Software
Line Diagnostics Platform (LDP)
Aware’s Line Diagnostics Platform (LDP) is an advanced DSL service assurance software tool that lets wireline operators maximize the value of their infrastructure investments. LDP’s software modules - which span network monitoring and optimization, diagnostics, customer management and analytics – work together to provide comprehensive suite of performance management and diagnostics capabilities.
Service Optimization
Customer experience is greatly enhanced when operators prevent performance problems from affecting customers in the first place. LDP Network Monitor software continuously and non-intrusively analyzes key performance statistics and classifies the health (stability and quality) of each DSL subscriber, or groups of subscribers, based on service-specific criteria. With LDP Network Monitor, wireline operators can detect service degradation issues and take proactive steps before they deteriorate into service interruptions.
When lines show signs of trouble, LDP can automatically reprofile the lines to stabilize service without manual technician intervention. LDP Network Optimization utilizes dynamic line management (DLM) and dynamic spectrum management (DSM) techniques to determine the optimum DSLAM parameters and automatically adapts the appropriate DSLAM service and spectrum profiles based on the line conditions and the type of service that is deployed on the line.
Service Assurance
Pinpointing problems in a complex wireline network can be extremely difficult, time consuming and expensive. Having a fast mean-time-to-diagnosis (MTTD) and repair (MTTR) is essential for maintaining high customer satisfaction. The LDP Line Diagnostics software module uses a Aware’s Dr DSL® Expert Technology to correlate data from service quality and diagnostics measurements to provide actionable fault codes and recommendations for corrective actions. The LDP locates faults within the network domain -- central office, access network, or customer premises -- enabling the operator to direct resources to the right place and resolve the trouble quickly.
Accurate service prequalification uncovers opportunities for service upgrades and reduces service delivery failures that can lead to churn. LDP Service Predictor uses single-ended (SELT) or dual-ended (DELT) line measurements plus statistics about line’s performance and stability to prequalify new or existing customers for specific service offerings. Once the service eligibility is determined, operators can run targeted marketing efforts such as service upgrades from ADSL2+ to VDSL2 or from high-speed internet to triple-play services.
Customer Management
LDP Customer Management increases the efficiency of customer care and Level 2 technicians by providing guided diagnostics and troubleshooting information that allows them to set proper expectations with end-customers, and resolve problems quickly and the first time. LDP simplifies testing into a one-click process, thereby empowering non-technical agents to produce detailed DSL analysis quickly and consistently. LDP’s workflow rules are a set of algorithmic engines that automatically determine the state of the targeted line, run the appropriate test, and display the results in the LDP user interface (UI). The LDP UI dashboard puts a wealth of analytic information and data at the user’s fingertips. Operators can view top-level information or drill deeper into real-time and historical details for a complete view and diagnosis of the DSL connection.
Analytics
LDP’s Analytics Software converts network and subscriber data into useful information that enables the service provider to gain critical insights and to make better decisions such as spotting complex patterns across network or nodes, assessing quality of service and targeting customers that qualify for higher value services.
Reports
LDP provides pre-packaged reports that are web-based that can be run from the LDP user interface. These reports provide diagnostics, performance and quality information of a single subscriber, DSLAM node or a service provider network. LDP provides an API which lets operators use their own or third-party tools such as Cognos, BIRT, Crystal Reports or MS Excel.
Software Architecture
LDP’s scalable, distributed, carrier-class architecture is easy to deploy and integrate into a service provider’s broadband network. LDP can be situated in the operator’s internal network or cloud-based secure virtual networks. LDP is designed to interface into an operator OSS through a flexible and standard-compliant northbound web services interface (SOAP/XML). The LDP’s southbound interface is vendor independent multi-vendor compatible that supports industry leading DSLAM and linecard combinations for ADSL, ADSL2+, VDSL2, bonding and vectoring. The LDP Data Warehouse provides a single, open-access repository of the LDP’s large underlying database of network and customer statistics via an ODBC (open database connectivity) API for use with 3rd party tools.